Ford Warranty

Ford Warranty main image Ford Warranty image

READ THE BELOW PROCESS

Complete and submit the Parts Warranty Claim Form here 

 

New Ford replacement parts and accessories (excluding tyres and Supplier Branded Accessories) are covered by the Ford Express Parts and Accessories Warranty:

  • Batteries: Covered by up to a 36-month national warranty from the date of original retail sale. For full details, please refer to the Battery Warranty & Battery Testing Procedure.
  • Engines: Covered by a 12-month warranty from the date of original retail sale, or up to 20,000 km of use (whichever occurs first). Fuel injectors fitted in new engines must be new or reconditioned and tested for compliance.
  • All other parts: Covered by a 12-month warranty from the date of original retail sale, or up to 20,000 km of use (whichever occurs first).
  • Supplier Branded Accessories: These are not manufactured or warranted by Ford. Any warranty is provided by the third-party manufacturer.
  • Ford Licensed Accessories:
    • If purchased and fitted by an authorised Ford Dealer after vehicle delivery, they are covered by either the remaining Ford New Vehicle Warranty or the Ford Express Parts and Accessories Warranty (whichever is greater).
    • If purchased and installed by a third party (not a Ford Dealer), they are covered by the 12-month / 20,000 km Ford Express Parts and Accessories Warranty from the date of purchase.

Proof of purchase is required for all Ford Parts Warranty claims.

Ford warranties are provided in addition to any rights and remedies under applicable Commonwealth, State, or Territory legislation.

How to Claim Ford Warranty?

Option 1. Return item to Jefferson Ford
Once approved to do so, return the part to Jefferson Ford, and we will submit a parts-only warranty claim on your behalf. If your claim is approved by Ford, you will receive a replacement part or a refund for the part cost only (labour for removal and refit is not covered). Please allow up to 45 days for Ford to assess and approve the claim.

Step 1: Contact us via Webchat (located at the bottom-right of the screen) or text us on 0488 852 451 to lodge a warranty claim. Please provide:

• Your invoice number or order ID

• Photos of the part

• Details of the fault

Step 2: Once we have reviewed the information, we will issue a Return Authorisation Number.

Step 3: Complete and submit the Jefferson Ford Warranty Claim Form using the Return Authorisation Number provided.

Step 4: Carefully package the part and return it to us for assessment. Return postage costs are the responsibility of the customer.

Step 5: Upon receipt, we will review for compliance, then submit the warranty claim to Ford for assessment. Additional information may be requested if required.

Step 6: Once Ford has completed its assessment, we will advise you of the outcome and arrange a replacement part or refund if the claim is approved.

OR

Option 2. Visit any Ford Dealer
Take your vehicle to any authorised Ford Dealer in Australia. The dealer will manage the full warranty process, including removal and refitting of the faulty part. Proof of purchase and a fitment invoice must be provided. The part must have been installed by a qualified automotive workshop following correct procedures, and a fitment invoice is required to support the claim.

Thank you for choosing Jefferson Ford. If you have any questions or need assistance with your parts warranty, please feel free to contact our dedicated team. We appreciate your trust in us for your automotive parts needs.