Returns, Exchange, Refunds

Returns, Exchange, Refunds main image Returns, Exchange, Refunds image

Welcome to our Returns Centre. We’re here to make your return and refund process as simple as possible. Please follow the steps below to start your return request. If you have any questions or need assistance, feel free to contact our customer support team. Thank you for choosing us for your automotive parts purchase.

Important information before returning your item:

  • Return the product in the same condition as it was purchased (including any manuals, any accessories, and all packaging) within 30 days of purchase.
  • Faulty Items please visit our Warranty page.
  • Contact us directly if parcel exceeds 110 cm in length or 22 kg in weight.
  • Exchange is only available when an incorrect item is supplied. Otherwise, return the original item and place a new order (shipping fee applies).

Step 1: Please contact us via Webchat (located at the bottom-right of the screen) or text us on 0488 852 451 to request a return or replacement. Kindly include photos of the item(s), along with your invoice number or order ID, for review

Step 2: We will provide you with a Return Authorisation Number and a Return Reason Code.

Step 3: Complete and submit the Jefferson Ford Returns Form online with the Return Authorisation Number and a Return Reason Code (provided in Step 2).

Step 4: Start your return in our returns portal. You will need your invoice number or order ID and your Return Authorisation Number.

Step 5: You will receive your return label by email, attach it securely to your package. Note: ensure your return items are securely packaged.

Step 6: Drop off the item(s) to authorised AusPost locations and send back to us. Note: Post your parcel within 10 days of receiving the pre-paid label by email.

If you prefer returning your order in-person, bring the part to our Melbourne Click & Collect centre and skip steps 4, 5 & 6.

Please rest assured that once we receive your parcel and the completed online return form, we will process your refund or replacement within 5-7 business days. Refunds will be issued using the original payment method and may take up to 5 business days to clear depending on banking institution.

Learn more at Returns, Cancellation, Refunds and Exchanges policy.