Returns Policy

Returns Policy main image Returns Policy image


WHAT can be returned?

We will accept any new, returned item, purchased from our stock, provided it is in resalable condition within 30 days from the date of sale. New Returns must be in their original box with all original packaging enclosed. The Purchaser must pay for any postage costs back to Jefferson Ford.

Below are parts that we will not accept returns for, unless damaged or faulty:

  • Mechanical: Gearboxes, transfer cases and Motor engines
  • Electrical parts: Ignition coils, Starter motors, window regulators/actuators.
  • Liquids: Coolants, transmission oil, hand cleaners.
  • Large accessories: such as bull bars and towbars.


WHERE do items need to be returned to by post or courier?

Please include your invoice and return the parts to:

Jefferson Automotive Group
9-19 Rooks Road
Mitcham VIC 3132

Note: The above address is our Distribution Centre with only freight couriers accepted, for physical in-store returns please see address details below of our dealership.

IN-STORE return option?

You can physically return the parts to our dealership:

Jefferson Ford
58 Nepean Highway
Mentone VIC 3194


HOW can I return an item?

Where we have either recommended the incorrect part or have sent a part that is wrong, damaged or faulty, please contact us and we will organise the return for you.

For parts that were incorrectly chosen by you, or returned due to change of mind, you must pay the shipping charges and address it to the location above.


SHIPPING for returns?

Are original shipping rates refundable?

Shipping rates are only refundable for parts that were incorrectly recommended or parts that were received as faulty or damaged.

We will not refund shipping for parts that were incorrectly chosen by you or parts that are returned due to change of mind.


CREDIT for returns?

If we have accepted your return, we can either provide you with an exchange or a replacement or provide you with a refund for your order.

Please note that we will not process a refund or a replacement, until we received the original part purchased back to our warehouse.

Please note that your order will be cancelled, but your refund will be processed through the account you’ve used. For example: if you’ve ordered and paid for a part using PayPal then will deposit the refund to your PayPal account.

Packing materials?

Please package and returned all parts supplied, in their original packages.

For faulty/damaged parts: Please package all parts provided, as best as you can and contact us to organise a return.



Once your purchase has been dispatched, we are unable to add to it, cancel or modify your order. If it's been less than an hour since your purchase, and we have not sent the item yet, you will have to contact our Customer Service Team by phone on 03 93005815 for direct cancellation.

Please note: Once the order processes and has entered the warehouse for picking and despatch, we will do our best to cancel if notified by phone within 1 hour, after this time or if communicating by message we will do our best but cancellation is not guaranteed.