Returns Policy

Returns Policy main image Returns Policy image

WHAT can be returned?

We will accept any new, returned item, purchased from our stock, provided it is in resalable condition within 30 days from the date of sale. New Returns must be in their original box with all original packaging enclosed. The Purchaser must pay for any postage costs back to Jefferson Ford.

Below are parts that we will not accept returns for, unless damaged or faulty:

  • Mechanical: Gearboxes, transfer cases and Motor engines
  • Electric parts: Ignition coils, Starter motors, window regulators/actuators.
  • Liquids: Coolants, transmission oil, hand cleaners.
  • Large accessories: such as bull bars and towbars.


WHERE do items need to be returned to?

Please include your invoice and return the parts to:

Jefferson Group
93 McIntyre Road
Sunshine North VIC 3020


HOW can I return an item?

Where we have either recommended the incorrect part or have sent a part that is damaged or faulty, please contact us and we will organise the return for you.

For parts that were incorrectly chosen by you, or returned due to change of mind, you must pay the shipping charges and address it to the location above.


SHIPPING for returns?

Are original shipping rates refundable?

Shipping rates are only refundable for parts that were incorrectly recommended or parts that were received as faulty or damaged.

We will not refund shipping for parts that were incorrectly chosen by you or parts that are returned due to change of mind.


CREDIT for returns?

If we have accepted your return, we can either provide you with an exchange or a replacement or provide you with a refund for your order.

Please note that we will not process a refund or a replacement, until we received the original part purchased back to our warehouse.


In store return option?

You can physically return the parts to our stores (address below), our warehouse in Sunshine North DO NOT accept returns.

Jefferson Ford (Braeside)
220 Boundary Road
Braeside VIC 3195


Jefferson Ford (Mentone)
58 Nepean Highway
Mentone VIC 3194

Please note that your order will be cancelled, but your refund will be processed through the account you’ve used. For example: if you’ve ordered and paid for a part using PayPal then will deposit the refund to your PayPal account.

Packing materials?

Please package and returned all parts supplied, in their original packages.

For faulty/damaged parts: Please package all parts provided, as best as you can and contact us to organise a return.